Answers to Your Questions (FAQs)

What is your pricing?

Please use our Contact Us page and we’d be more than happy to help. 

What is the set up fee?

We do not charge a setup fee for screen printing the minimum order size. 

What is the minimum order size?

Our minimum order size is 24 units.

Do you accept returns?

Due to the nature of custom printed apparel, we can not accept returns or exchanges of any items unless the merchandise is misprinted, materially flawed, or defective. In addition, please note that all returns must be made within 48 hours.

What is the ordering process?

A typical client order is as follows:

1) You approve prices and we receive a deposit.

2) We make your artwork proof

3) You approve artwork

4) You send us your order details

5) We begin production

6) We complete your order and contact you

7) We ship or you pickup

8) You tell everyone about us

What is your turnaround time?

All orders are scheduled to ship within 5-7 business days after final art approval and payment verification. Rush service is available for a small additional fee. Please contact us if rush service is required.

Can I mix and match shirt colors and types?

Yes, but each item must use the same design, print size and ink colors to qualify for a bulk discount. For example, a design in white ink on black t-shirts and navy long sleeve t-shirts can be combined for one bulk order to help lower your cost. Hooded Sweatshirts and Raglan t-shirts are always considered unique orders and can not be combined with other product styles due to the smaller print sizes needed for those garments. An example would be 24 short sleeve t-shirts and 24 hoodies would be priced out as 2 different orders of 24 items each.

Do you charge for custom artwork?

It depends on your needs. Simple custom artwork is free as long as you are placing an order with us. However, detailed artwork does incur an additional charge. Contact us and we can discuss your needs.

Can I visit your facility?

Yes, for sales related information you are more than welcome to meet with us in person at our Arcadia, California location. We are open Monday thru Friday from 9:00am to 5:00pm. Our showroom has our top selling garments as well as various samples of past work.

Can I pick up my order at your facility?

Yes. Please Contact us to schedule a pickup time.

Didn't find the answer you were looking for?

Let us know! 

Support

How it works

Call us: (626) 461-5010

info@bluecactusprinting.com

FAQs

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